Mihran Kalaydjian Senior Hotel Sales Executive specializing in driving organizational changes, improving processes, and delivering strong operating.
Mihran Kalaydjian's Bio:
Mihran Kalaydjian bring Hotel sales executive with a wide range of experience inclusive of opening hotels, rebranding existing hotels and converting hotel brands, renovation. Administrative experience with setting up systems and administration, public relations and owner relations.
Mihran Kalaydjian is Experienced hospitality Sales and Marketing with strengths in full service boutique, lifestyle hotels and branded properties. My early experience in opening new hotels and working in Food and Beverage awarded me with a strong work ethic and a passion to do the right thing when faced with tough ethical decisions. Hotels are my passion and I find joy in exceeding my guests, associates and owners expectations by delivering exceptional results.
Mihran Kalaydjian has More than 20 years of experience in hotel operations/ management/executive committee experience. Possessing a sound understanding of hotel operations and profitability
Experience includes owner relations, recruitment and development of associates and managers through training, coaching and mentorship. Exhibit excellent interpersonal communication skills, employee relations, training of standards, and a solid ability to forecast, control and manage expenses.
Service minded and driven executive in the hospitality industry, hands-on operations and management experience.
Franchise, management company with working experince for hotels and resorts located in the U.S., Canada, Europe and Middle East.
Excellent interpersonal relations abilities, leadership and communication skills, both oral and written. Proven track record in both local hotel and corporate environments. Passionate. Energetic. High achiever. Challenge, team, goal, and results driven
Mihran Kalaydjian is a skilled hotel operations strategist with a proven track record of driving revenues and delivering healthy profit margins. Mihran Kalaydjian has been called by some a 'marketing genius'. Mihran Kalaydjian is a 20 year veteran of the hospitality industry and is a well-respected executive in the field. He specializes in turnaround of under-performing operations, implementing purchasing and inventory control systems that lower operating costs, establishment of policies that recruit, develop and retain employees, and reducing labor costs through structured training programs and efficient staff deployment. Mihran Kalaydjian provides visionary leadership and management oversight of the sales, marketing and revenue strategies for Classic Hotels & Resorts.
Drive Business Performances into Competitive Advantages for Upscale Hotels & Resorts through Vision and Revenue–Generating Operational Leadership. Over 17 years’ experience as a Top–Performing hospitality Sales and Marketing strategist steering business development, operational efficiencies, and strategic sales and marketing initiatives for hotels and resort properties. Enterprising, extroverted and customer-focused sales leader with a natural ability for building new business and forging loyalty with clients, vendors and external business partners. Verifiable record of delivering over-and-above sales quotas. Identifies and capitalizes on emerging business ventures to propel an organization to the top tier of its industry.
My profession is in the hotel industry. Since I am a “Hotel King”, teams only benefit from my knowledge and understanding of running hotels and their food and beverage operations. When you take my knowledge of the hotel industry and marry that with over 18 years of team travel planning, my service is second to none. I honestly don’t think anyone else doing what I do has the same passion, background and commitment to the success of the programs I work with.
Mihran Kalaydjian Vision is to be the leading hospitality management company dedicated to peace of mind and success for all. Mihran Kalaydjian hospitality career spans over 14 years of Operations, Sales and Marketing experience with Marriott International. Some of his past assignments include: Director of Sales & Marketing at Marriott Jordan; spent 5 years in various leadership roles with IHG and 600+ rooms located in close proximity to Seattle, Washington for Red Lion Hotels.
He has participated in land assessments and market research for new hotels and was operationally responsible for their successful opening. Mihran Kalaydjian is an energetic leader whose love of a challenge drives her ability to restore struggling hotels to profitability - for which her properties have garnered top honors including Marriott International’s prestigious Platinum and Blue Diamond Awards and Property of the Year “A good brand is one that makes a real difference in the lives of those it touches. Our guests, employees and business partners tell us that is exactly what the Four Seasons brand name represents for them.
Our job is to make sure it continues to have this kind of meaning for years to come.” Mihran Kalaydjian thinks that a great brand is not simply a product of smart marketing. “Consumers relate to those brands they understand, and that understand them. A brand promise is the delivery of what an organization truly believes in,” He says
Mihran Kalaydjian is an Hospitality professional with a full range of skill sets in the industry from hotel operations management, restaurant operations management, regional property management, sales and marketing and social media. Dedicated to inspiring others in our industry from seasoned team members to those in our education system that have an interest in the service sector.
Mihran Kalaydjian's OBJECTIVE To continue a successful career in hospitality sales management utilizing 20 years of expertise in sales growth, territory development, marketing strategies, personnel training, customer service and account management.
Mihran Kalaydjian has a 18 year track record of implementing successful sales and marketing strategies in various industries including industrial distribution, the emerging meal assembly concept and hospitality.
A true hospitality visionary and leader, Mihran Kalaydjianis on the leading edge of trends that are driving innovation in the hospitality industry. He brings nearly 18 years of business and industry experience to his role as Director of Sales & Marketing. Through his pioneering leadership, IHG Group has become a premier hotel development and management firm backed by a strategic vision and strong core values.
Mihran Kalaydjian: Results-oriented hotel Director of Sales and Marketing with proven leadership ability in developing a corporate vision and executing and achieving strategic goals. Management experience in luxury and leading boutique brands with a focus on building relationships with key decision makers to develop profitable, long-term accounts. A highly motivated, creative professional with the ability to successfully plan, develop, execute and supervise sales and marketing initiatives, and motivate staff to achieve corporate goals.
Mihran Kalaydjian is an ospitality executive with excellent work ethic, integrity, performance driven and delivers positive results consistently. Proven history of organizing, training, coordinating projects and delivery of company vision. Opening leader for 7 properties.
Team building, succession planning, improving workforce and evolution of associates, Hotel/F&B design, development and contract negotiations.
Valuable blend of leadership by example and respect for others, resourcefulness and management expertise that combines improving operational efficiency to produce profitable growth and bottom-line results inspecting what's expected.
Creating a superior customer relationship, product, sales and service culture in a constantly evolving environment.
Managing operations while driving revenues
Strategic & Tactical Planning
Menu Creation and engineering
Create fun appropriate to environment
Financial & Statistical Analysis
Analyzing results and working with team on effective strategies
Multi-Property / Organizational Leadership
Capital, Budget and P&L Responsibility
Sales/Marketing driven culture obtaining market share
Hotel Construction, Expansion, and Renovation
Cost of Goods Sold Controls
Multiple/High volume/Gourmet/Casual - Food & Beverage Outlets
Mihran Kalaydjian with Twenty years of sales, account management and business development experience. Extensive knowledge of b2b & consumer-based loyalty programs and consumer network marketing. Enjoy taking out-of-the-box approach to solving business challenges. Gravitate toward opportunities to recruit, develop & lead highly motivated sales teams.
I have 20 years of experience in Sales & Marketing with Marriott International, Inc. Past experience includes leading Individual Property & Market Sales Teams in multiple Destination 'Resort' Markets, Metropolitan Convention, Airport, Luxury & Suburban Hotels. I have worked directly with and for the following brands: Marriott Hotels, Resorts & Suites, Renaissance Hotels & JW Marriott Resorts.
Sales Management- organizational design, account deployment, executive leadership and of course Sales Management
Extensive experience in Leadership, Property Repositioning, & Renovations.
Specialties: Ideas, Hotel Sales Experience, Change Management, Project Management, Excellent Communication Skills, Public Speaking, Getting Results
Mihran Kalaydjian is a Seasoned creator of Hospitality Sales, Marketing and Public Relations strategies. A working pedigree of experience in Luxury resorts, Urban Luxury Hotels, Lifestyle Boutique hotels and even Convention hotels. Solution provider for when you want to invent, redesign, and or build programs of work that are cutting edge with long term residual effects. Lets cut thru the clutter, enhance brand recognition and increase revenues for the stake holders. Proven and recognized leader for my insatiable desire to not accept the staus quo and build teams that are entreprenual in spirit.
Mihran Kalaydjian is Highly dedicated and versatile professional having 8 years of experience as director of sales and 6 years of experience as sales manager.
Possess the ability to achieve results by cultivating relationships, engineering creative solutions and inspiring teams to excel and grow professionally. Personal emphasis is on accountability, growth and high expectations.
* Ability to plan proactively and strategically, organize and guide projects to a successful completion
* Effectively work with management to maximize revenue, reviewing market trends and analyzing reports
* Strong interpersonal listening, negotiating and rapport building skills with aptitude to effectively communicate with customers, co-workers, and business associates
* Serve as a coach, mentor and motivator for the professional growth and development of the sales team focusing on career planning, performance and team work
Mihran Kalaydjian's Experience:
Director of Sales & Marketing at Multi-Unit at Intercontinental Hotels Group - IHGApril 2010 - December 2016 | Woodland Hills, CA
•Managed National Accounts Through Strategic Action Plans & Grew Profits By 23% YOY •Exceeded $3.8M Annual Goal in Group Revenue By 18% •Partnered with Show Management to create exceptional catering experiences for city-wide convention, non- trade social and corporate events • Planned and coordinated over 85 events including; weddings, association and corporate meetings and functions, taste panels and room blocks •Successfully Managed & Grew Sales Funnel Through Proactive Solicitation Calls •Grew Intermediary Partner Relationships & Revenues By 28% YOY •Responsible for performance in the following segments: Corporate negotiated rate accounts, Leisure and specialty Groups, SMERF, Consortia Clientele, International wholesalers, Government, Association • Developed 20 Top Special Corporate Accounts Producing over 3,000 Room Nights Annually • Generated new accounts, including Honeywell, Northrop Grumman, Aero Space’s, Exxon Mobile, Lockheed Martin And Airline Crew Accommodations, which produced 985+ room nights at the property combined and become top 15 in first Quarter. • November to April 2011 ~ achieved 105% of the budgeted revenue goal and 112% of budgeted room night goal for preferred Corporate accounts, SMERF, Government and Association
Senior Sales Manager at Holiday Inn Los Angeles AirportOctober 2009 - October 2010 | Los Angeles, CA
* Increased corporate, association, government and SMERF market 21% in 3 months. * Responsible for revenues exceeding $125.000 in fourth quarter of 2009 (12% over revenue goal) * Identified successfully and developed new clients in each local and national markets for corporate transient business (IBT), consortia and wholesale bookings, SMERF
Director of Sales & Marketing at Holiday Inn Resort Palm SpringsOctober 2008 - October 2009 | Palm Springs, CA
•Responsible for Sales/Revenue Management, Reservations and Catering for 249 room full service property with 15,000 sq. feet of meeting space. • Managed own individual group and local assignments totaling $2.5 million in catering revenue. • Orchestrated a complete revamping of existing Catering Program, as well as driving an increase of 38% in revenues from PY sales, in 6 months' time. • Responsible for total room, banquet, catering, and room rental revenue, yield strategies, implementation and accountable to a market performance and meeting budget, forecast, and optimal business mix targets •Responsible for developing new accounts and servicing current accounts for catering sales in the corporate, social, and government markets with an initial sales revenue goal of $375,000 • Developed, implemented and executed changes to catering program to include operational standard goal setting and training materials for companywide roll out focus; driving on time delivery of product and flawless execution points. • Achieved over 100% RevPAR and Occ index in all hotels YTD. Achievement of over 100% RevPAR/Occ and 120% ADR in 1 property. • Increased ADR year over year by 8% and total revenue by over $1.3 million dollars. • Oversee Business Travel, Travel Industry, Online Travel Agencies, and Wholesale, Packages, Middle Eastern Travel and other transient segments representing 70% of the total hotel mix of business. • Increased corporate volume production by 6.3%, and corporate volume ADR by 9.1%. • Crew and maintained Corporate, Educational, Entertainment, Fraternal, Government, Incentive Leisure, Military, Religious, Social accounts, reaching weekly sales revenue of up $25,000.
Director of Sales & Marketing at Paragon Hotel2006 - 2008 | Bellevue, WA
•Developed and implemented a comprehensive strategy to improve metrics resulting in 55% ADR growth, 12% occupancy increase, 25% increase in transient base and 15% growth in Top 10 account production in 2006 •Direct and organize the activities of the Food & Beverage departments to maintain the high standards of quality and service with yearly revenue of $1.2 million •Responsible for selling, detailing and executing events including Weddings, Bar/Bat Mitzvahs, Fundraisers, Corporate. • Completed the year 2006 achieving 139% of my individual group revenue goal for the corporate market. •Exceeded group revenue goal by 220% in the second trimester of 2006 •Responsible for meeting and exceeding $7.5 in overall hotel revenue. Implemented recovery plans, shifting revenue performance from -31.4% to -16.7% by end of 2007. •Executed Business Development Strategy & Increased Sales By 28% in Financial, Pharmaceutical, Technical & Professional Consulting Market Segments. • Recognized by Paragon Hotels for professional contributions: Outstanding RevPAR Growth (2006), Sales Team of the Quarter (1st and 2nd of 2007), Most Creative Field Marketing Offer (1st Quarter 2007), Property Service Culture Trainer (1st Quarter 2007).
Director of Sales & Marketing at West Coast Hotels - Red Lion Hotel / Ramada Inn and Suites2004 - 2006 | Seattle, Wa
•Oversee and implement all pricing strategies and participation in Third Party Promotions and Marketing initiatives have increased Third Party Channel approximately $432K equating to a 122% growth YOY as of December, 2005. •Increased revenue ranking within company to #1 for government and #3 for corporate markets •Increased corporate, transient, association, government and SMERF market 28% in 12 months.
Assistant Front Office Manager at Omni Hotels2002 - 2004 | Indianapolis, IN
Omni Severin Indianapolis Upscale Hotel 424 rooms, 22,0000 sf function space Increased JD Power & Associates Front Office Operations score from #28 to # 4 within Omni Designed and implemented a guest survey to gauge satisfaction with the hotel, its staff, and services Responsibilities included customer service, recruiting, train and develop new team members Managed room rate structure to exceed average rate goals of the hotel and minimize overbooking Rooms Controller Achieved highest revenue management yield by controlling room inventory Created system to reduce check-in process from 6 minutes to under 1 minute Responsible for the overall management of the Front Desk and Concierge Front Desk Agent Outsold entire Front Desk staff in suite up-sells 2 to 1 Managed coordination of international group arrivals Implemented front desk pre-shift meetings and weekly rooms' division meetings. Redesigned registration cards, guest directories & comment cards.
Mihran Kalaydjian's Education:
The Hebrew University1998 – 2000AssociateActivities: An MCSE (Microsoft Certified Systems Engineer) is someone who has passed exams about the Microsoft Windows NT operating system, related desktop systems, networking, and Microsoft's BackOffice server products.
Birzeit University1990 – 1993Bachelor of ArtsActivities: B.A Political Science and History with Honors, Birzeit University, Israel, 1993, 3.9/4.0 GPA
College Des Freres Jerusalem1976 – 1989High School CertificateConcentration: During the summer, College Des Freres Jerusalem opens its door to high school students , as well as college students and working professionals. The school invite you to come and study in a welcoming environment that appreciates diversity and global perspectives.
Mihran Kalaydjian's Interests & Activities:
Mihran Kalaydjian acts in the capacity of management consulting to our hotel turn-around management firm. Mihran consults regarding financial structuring, business development, strategic planning, general management and negotiations. Mihran has extensive experience in several areas of business management that include: project management, product management, corporate management, governmental and corporate relations, portfolio management, real estate acquisition, public relations, investment banking and financing strategy/ planning/ execution. Mihran Kalaydjian On a personal note, love the outdoors, comedy, bbq, art, music, racing, autocross, reading and traveling. I worked in the beer industry in college so I love talking about good beer. I used to be a competitive runner so (like all runners) if you make the mistake of asking me, I'll tell you about my entire career and PRs. I also spent my youth working in restaurants, so if you've done the same, we can swap stories. I'm a big reader (fiction, non-fiction, biographies) and even bigger film buff. I've never seen the Terminator movies. Mihran Kalaydjian also spent enjoy playing the piano, hiking, Marathons and cooking. Mihran Kalaydjian suggest: Your energy should be focused on finding a solution, quickly and effectively. I am at my best when I have a tight deadline, but every aspect of the project is planned, organized and working in excellence. If you want to build a ship, don’t drum up the people to collect wood and don’t assign them tasks and work, but rather teach them how to long for the endless immensity of the sea. I am a dynamic, results oriented business leader that puts great emphasis in working both harder and smarter than the competition. I am an honest business partner and intelligent colleague that will never stop learning. I will praise publicly, coach privately, and build relationships based on mutual respect. I have an insatiable enthusiasm for excellence and I motivate others to share my passion.